FAQs
General query's
Sonadirect is Pakistan’s first dedicated online jewellery marketplace. We connect trusted jewellery sellers with buyers across the country, with full buyer protection and nationwide delivery.
48 hours after the items has been delivered. If payment has not been received, please reach out to our support team.
Yes! Every seller on Sonadirect is verified, and all orders come with our Buyer Protection policy. Your payment is held securely until your order is delivered and confirmed plus 48 hours.
You’ll find gold jewellery (22K, 18K), bridal sets, artificial/fashion jewellery, silver jewellery, and men’s accessories all from trusted Pakistani sellers.
Most orders are delivered within 3–5 business days depending on your location and the seller. You’ll receive tracking information once your order ships.
Yes! You can add jewellery from different verified sellers to your cart and checkout in a single order.
Buyer Protection means your payment is held securely until your item is delivered plus 48 hours. If your item arrives not as described or fails to arrive, you're eligible for a full refund.
Returns are handled by each seller individually. Please check the return policy on each product page. Buyer Protection applies to orders that are not as described.
If you need to report a listing, look for the 'Report this listing' link located below the 'Ask a question' option on the product page. Click the link and complete all required fields to submit your report.
Contact our support team within 48 hours of delivery. If the item is not as described, once the item has been reviewed, you’ll receive a refund under our Buyer Protection guarantee.
Yes! Anyone in Pakistan can sell on Sonadirect whether you're an individual, a jeweller, or a jewellery business. Simply apply to become a verified seller here, and once approved, you can list your items for buyers across the country.
When the buyer has received your order, they will have 48 hours to report any concerns. If no issues are raised within this window, payment is released to the seller. This protection keeps both of us safe and builds confidence in every purchase.
Sellers must provide valid ID, product photos, descriptions, and commit to honest listings. Our team reviews each seller before approval.
You can reach us via our Contact Us page or email us at support@sonadirect.com. We're here to help 7 days a week.
